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Instructions on cancellation


Model cancellation form


Customers have a right to cancel the order within 14 days from the date of purchase without giving any reason. That is, whether a customer or a third party other than a carrier, a party indicated by a customer is acquiring the goods.

Customer who wants to terminate the order must inform us (Minoti Sp. z o. o., Grochowska 306/308, 03-844 Warszawa, Polska,, Phone: +48222955099) of their decision by declaration form (e.g. a letter sent by post or an e-mail). Customers may also use the cancellation form below. We also accept the form or other cancellation requests directly on our website If submitted on the website, we reply by e-mail with a cancellation receipt without an unnecessary delay.

It is sufficient to inform us about the cancellation before the deadline of 14 days. No additional actions are required to meet the deadline.

Effects of cancellation
Subsequently, we will reimburse the customer for the amount paid for the order, including the costs of delivery (except for the supplementary costs arising if chosen delivery other than the standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we will receive customer's decision to withdraw from this contract. We will reimburse using the same payment method as used for the initial transaction unless the customer has expressly agreed otherwise; in any event, the customer will not incur any additional fees due to the reimbursement. 

We may withhold reimbursement until we have received the returned goods or the customer has supplied evidence of having returned the goods, whichever is the earliest. 
The order must be returned or handed over to Minoti Sp. z o. o. (Grochowska 306/308, 03-844 Warszawa, Polska) not later than 14 days from the day on which was declared the cancellation form to us. 
The deadline has been met if the order had returned before the period of 14 days has expired. We will bear the costs of returning the goods. 

The customer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to examine the product. 

(If you want to cancel the contract, please fill out the form below and send it back to us.)

— To Minoti Sp. z o. o., Grochowska 306/308, 03-844 Warszawa , Polska,

— I / We(*) hereby give notice that I /We(*) cancel my/our (*) contract of sale of the following goods (*)/for the supply of the following service(*)

— Ordered on (*) / received on (*)

— Name of consumer(s)

— Address of consumer(s)

— Signature of consumer(s) (only if this form is notified on paper)

— Date

(*) Delete as appropriate

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